Contact

Divisional Engineer.
PTCL, Satellite Town Exchange,
Rawalpindi.

Sub:- NON-DELIVERY OF TELEPHONE BILL/ DISCONNECTION THREATS.

PTCL landline No. 051-4451677 was installed at my residence this year. Owing to non-delivery of telephone bill at my residential address several times I got my complaint noted down to No. 1236 and many times at PTCL Official web site but my all such efforts gone in vain. After elapse of two to three months I personally visited PTCL Revenue Office at satellite Town, Rwp and got the duplicate bill almost of Rs.3.500/- and deposited on the same day and once again complaint to the dealing person about the Non-delivery of telephone bill in time and causing un-necessary burden by accumulating the heavy amount. He ensured me about the proper delivery of bill in the very next month at residence. After that no bill was delivered to me, but a SMS from No. 995 regularly receives on my mobile No. 0332-8501363 in the mid of month about bill intimation. Too many times I recorded complains about the matter. From PTCL couple of months ago calls received at my No. and they as usual ensured me about bill delivery but unfortunately the same is still awaited.

It is regretted to intimate you that no bill was provided me to deposit but in the last month out going calls from my No. were stopped and a week ago a SMS regarding disconnection of PTCL No. was received which is highly objectionable.

NOW I ask you, how can I deposit telephone bill when it does not receive to me properly, should it be deposited into space? Should I every month visit PTCL revenue office for the collection of bill? Do all PTCL customers get their bills from Rev. Office every month? When other utility bills like Electricity & Gas etc. are delivered at home address regularly then why not PTCL bill at home.

In view of above, it is requested that kindly look into the matter and my telephone services may be fully restored at the earliest and the accumulated bill may be divided in 3 to 4 easy installments and the bill delivery on monthly basis at home address may please also be ensured and obliged.

SHAKEEL AHMAD SHAIKH
House at Kh. No. 1406/407 (GF),
St. No. 11, Raja Ilyas Town,
Khanna Kak, Rawalpindi.
PTCL Landline No. 051-4451677
Cell No. 0332-8501363